HOW CAN YOU OFFER SUCH GREAT WINE AT SUCH A LOW COST?
Our wine curator, Jonathan Newman (former Wine Enthusiast Man of the Year), has been purchasing and rating wine for many, many years. We have taken his buying power and expertise and leveraged it for you, our valued customer. You can now buy fantastic wine at steep discounts and be absolutely confident our highly rated wine will be as special as the event you are planning.
WHAT DOES THE “PERFECT FOR TOASTING” ICON REPRESENT?
We pride ourselves on finding the very best-quality sparkling wine across the globe, no matter what the price point. You can trust your most-cherished toasts to our most-cherished sparkling wine!
HOW MANY BOTTLES OF WINE DO I NEED FOR MY RECEPTION?
We've made that easy for you, too, with the wine calculator. We ask a few simple questions and use data to help you select your quantities and varietals (types) of wine. We also address how much bubbly you will need for your toast. Don't forget the toast! As a rule of thumb, you should always order 10 percent more than you need. You won't be disappointed if you have some extra to enjoy.
WHY DOES JONATHAN SCORE THE WINE?
Our wine curator, Jonathan Newman, has been scoring and curating wine for 17 years. His passion and knowledge of wine has been documented internationally. Jonathan scores each and every wine prior to selecting so he can easily understand the nuances of each. This will help you, our customers, comprehend and compare the high quality of the wine you are purchasing.
WHERE DO YOU SHIP?
We ship to most states. As shipping alcohol is complicated, we suggest trying to purchase when you see something you would like to buy (if we can ship to your state/ZIP code, then the order will go through). Our ability to ship wine to your location depends on the licenses held by our wine producers and the shipping laws of the receiving state. If you have specific questions about shipping, please contact Customer Service at [email protected].
HOW DOES THE SHIPPING WORK?
We ship to most states and include the cost of shipping on all orders placed two weeks prior to your selected delivery date. This allows us to take advantage of low shipping costs and pass that on to you, our consumer.
WHAT DO YOU MEAN BY "SELECT MY DELIVERY DATE”?
We suggest that you select your target delivery date to be at least two weeks prior to your special event. Shipping is included on all transactions made two weeks prior to your selected delivery date. This allows us favorable shipping, and we can pass this on to our customers. Basically, this means ordering about a month in advance of your event. This is our recommended approach to ensure optimal delivery for your special event so that you can make sure your order arrives in plenty of time for your reception.
Please note: You can order as close as two weeks before your event, and the shipping cost will still be included in the price, but this leaves very little room in the rare case that there is an issue. We also offer rush shipping for an additional cost.
CAN I GET MY WINE ORDER RUSHED TO MY DOOR?
YES! Just select the rush shipping option in your shopping cart; there will be an additional cost for rush shipping. We will do everything possible to meet your delivery date. Shipping will be calculated depending on your needs.
WHAT ABOUT THE WEATHER IMPACTING MY WINE DURING SHIPMENT?
We always watch the weather and plan for a climate-safe delivery. All orders will be stored in our temperature-controlled facility until we decide to ship to hit your target date/week. This is why we recommend selecting a target date/week at least two weeks prior to your scheduled event. This allows us to skirt weather issues and adjust our shipping accordingly. We take great pride in the quality of our wine and only want the very best for your event!
I DO NOT HAVE A WINE CELLAR, SO HOW DO I STORE MY WINE UNTIL MY EVENT?
If you time your order appropriately, you will select your target ship date two weeks prior to your event. Fifty-five degrees is the optimal temperature at which to store wine. Do not store your wine in a hot garage or in a location that fluctuates temperatures too severely (e.g., by a window). Find a cool, temperature-stable area in your home (e.g., a basement) and, if possible, store the case box on its side. This is not imperative, but wine should be stored horizontally whenever possible. It will keep for months in this condition.
WHAT IF I WON'T BE HOME ON THE DATE MY WINE IS SET TO ARRIVE?
If you are concerned about not being home when your wine arrives, you have two options. Simply have a neighbor (21 years or older) watch for the delivery truck, or go to the shipping center near you to pick it up. The delivery person/driver will leave a note at your home that he was there; you can go pick up your wine then, or the driver will attempt to deliver it two more times. Last, many people decide to have their wine shipped to their office where they know someone who is 21 years of age will always be present to receive their shipment. WE CANNOT DELIVER WINE WITHOUT OBTAINING THE SIGNATURE OF A PERSON 21 YEARS OF AGE OR OLDER.
WHAT HAPPENS IF I AM NOT SATISFIED WITH AN ORDER THAT I RECEIVE?
We stand behind every bottle we sell, so never worry. If you are not satisfied with your order in any way, please contact Customer Service at [email protected]. We will help you handle your return. We ask that you return the entire case as well as what is remaining in the bottle with which you are not satisfied. This will help us determine what went wrong with your shipment.
WHAT IS THE PRICE LISTED WITH THE LINE THROUGH IT?
This is the price set by the winery upon release of the wine. This price, as well as ratings and publications, may or may not be published on the winery's website.
DO YOU REQUIRE A SIGNATURE UPON DELIVERY?
Yes, the shipper will require an adult signature (21 years or older) for every package of wine delivered. You can bill and ship to different addresses, including a neighbor or a local pickup location for the selected shipper. We also recommend shipping to a business address if you do not think you will be home at the time of delivery.
CREDIT CARD DECLINES — WHAT DO I DO IF THE CART IS NOT ACCEPTING MY BILLING INFORMATION?
Generally, these errors are related to:
- One or more fields were left blank on the billing information screen.
- One or more fields contained invalid data on the billing information screen.
- The information provided may not match what your bank has on record.
- The bank has declined the card for an undisclosed reason.
You may want to double-check all fields to ensure the data is complete and accurate. The billing address must match what your card issuer has on file (where you receive your billing statements). If you feel you have entered all your card information correctly, you may want to contact the issuer of the card to report the problem you experienced.
If a card has been declined, you can try a different credit card.
WE ACCEPT ALL MAJOR CREDIT CARDS.